We pride ourselves on the handmade nature of our products. In the unlikely event of any problems, we offer a 14 day return policy beginning on the date you received your jewellery. For further information, please contact: hello@asimistudio.com
Exchanges
As a sustainable jewellery brand, we handcraft everything to order to reduce waste. For this reason, we do not accept:
- Earrings (Due to hygiene reasons)
- Rings with stones, gemstones etc (Due to bespoke nature)
Only products unworn, undamaged and in original packaging will be accepted!
The cost of shipping is the responsibility of the buyer.
Please note, we are not responsible for lost or stolen items in transit if it has not been sent via tracked shipping. We strongly advise you send your items back with tracked shipping and send us the tracking number.
The exchange policy does not apply to discounted items.
Ring Resizing
We can resize smaller only on rings that do not have stones, gemstones, or embellishments on them. This will incur a £10 fee which covers the combined cost of this service and shipping.
Only rings undamaged and in original packaging will be accepted!
If you wish to have your ring resized smaller, please send us an email: hello@asimistudio.com
Goods outside the Uk must fill in a CN22 form, which you can find here.