Frequently Asked Questions


       Do you deliver worldwide?
Yes.
We ship worldwide.
Do you offer tracked delivery?

Yes, we offer tracked and signed delivery which is available to choose from at checkout.

 

 Do you accept returns or exchanges?

Due to the nature of the product, we do not accept any returns or exchanges for hygienic purposes. Cancellations can be made up to 2 hours of placing your order. However, any problems with your order, please do not hesitate to contact us.

 

I have sensitive ears, can I wear your earrings?

 All the jewelry components we use are Nickel, Lead, and Cadium free and the gold components are gold plated. Even still, everyone reacts to metal differently and we cannot guarantee 100% that you won’t have a reaction, so please review the listing before you purchase.

 

How do I look after my earrings?

Polymer clay can be quite hard-wearing, however, do not bend or drop your earrings as they may break just like regular clay. Do not shower, swim, or enter a steam room with them on. Always remove earrings before entering the water and use a soft cloth to clean earrings. If there is some dust or makeup stains on your earrings, you can use a wet soft cloth to gently clean your earrings. 

It is highly recommended that you remove your Asími Creations jewellery prior to exercising, swimming, bathing, sleeping in, and storing somewhere safe, in order to extend the life of your earrings.

More jewellery care, regarding how to care for silver and gold plated materials and also braw brass components can be found on our jewellery care section.