FAQs

Yes, we ship worldwide.

Polymer clay earrings: International Standard orders have a flat rate of £5 delivery. Tracked international orders have a flat rate of £10 delivery, which is available to choose from at checkout.

Sterling silver jewellery: International orders have a flat rate of £5 and are shipped via Royal Mail tracked delivery and receive a tracking number in dispatch emails.

Yes, for all polymer clay earrings, we offer tracked delivery which is available to choose from at checkout.

All sterling silver jewellery is dispatched with tracked delivery service.

Estimated shipping times

United Kingdom: 1-3 business days
North America: 5-7 business days

Europe: 3-5 business days

Australia, New Zealand and Oceania: 5-7 business days

Asia Pacific: 5-7 business days

Latin America and the Caribbean: 5-7 business days

North Africa and the Middle East: 5-7 business days

Sub-Saharan Africa: 5-7 business days

We do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Under normal circumstances, it can take up to 1 week for UK shipping and 3 weeks for international shipping. With everything that's happening at the moment due to Covid-19, your order may take much longer to arrive and unfortunately, accurate shipping times cannot be given. Asími is not responsible for delays once your order has been dispatched.

From the 1st of July, all orders going to the EU may incur VAT charges set by your country (between 20-25%) as well as customs fees. Please bear this in mind before ordering. Should any items be returned to us due to unpaid fees we will be unable to refund the cost of the delivery. 

All orders are shipped using Royal Mail. Once your order has been dispatched you will receive an email letting you know. If you have paid for tracked/special guaranteed delivery, you will receive a dispatched email with your tracking number, which you can use to track your order here:

https://www.royalmail.com/track-your-item

Please note that all silver jewellery is dispatched with Royal Mail tracked delivery service and a tracking code will be in included in your dispatch email. (Please also check your junk mail).

If you haven’t received your order, after receiving your shipping confirmation email, within 7 days for domestic and 14 days for international orders please contact us at asimicreationss@gmail.com with your name and order number, and we will look into it for you. However, due to Covid-19 and postal services being overwhelmed and backlogged with many parcels, some deliveries could take up to 1 month+ to arrive. Therefore if you haven't received your order in the timeframe given by Royal Mail, we kindly ask for a little more patience.

- Polish with silver polishing cloth.

- Polish frequently with soft dry cloth.

- Store in a cool, dry place.

- Store in a pouch, do not mix with different metals.

- How get shine back from gemstones? Warm water, washing up liquid and a soft toothbrush. Soak and brush inside the back of setting and rinse.

- Avoid contact with chemicals, perfume, hairspray and deodorant.

- To maintain condition, remove when showering, swimming, or when undertaking manual or domestic work.

- Store in an airtight container, for example a ziplock bag as this prevents tarnishing.

- Over time and wear, it is very common and normal for sterling silver to tarnish, but these care instructions will have your jewellery looking brand new.

The Hallmark stamp on jewellery is to certify the exact purity of your precious metal. It is applied after the thorough assaying process to provide the consumer with protection and clarity and to confirm the product is genuine and legitimate.

We do not offer ring resizing at the moment, but we hope to in the near future. Please refer to our store where we sell reusable ring sizers that you can use for all future purchases.

You can also visit our ring size guide, which we have provided a few ways in which you can measure your ring size at home.

Due to the bespoke nature of each of our pieces, unfortunately, we cannot offer returns or exchanges. However, in the unlikely event there is a problem, please do not hesitate to contact us. Every piece of jewellery is made by hand. We are proud to say that this means there are no two pieces the same, which just adds to the individuality and uniqueness of every piece. 

We are not responsible for shipping delays once orders have been dispatched. Asími is not responsible for lost or damaged packages.

Please read our refund policies.

Due to the bespoke nature of each of our pieces, unfortunately, we cannot offer returns or exchanges. However, in the unlikely event there is a problem, please do not hesitate to contact us. Every piece of jewellery is made by hand. We are proud to say that this means there are no two pieces the same, which just adds to the individuality and uniqueness of every piece. 

We are not responsible for shipping delays once orders have been dispatched. Asími is not responsible for lost or damaged packages.

Please read our shipping and returns policies

Polymer clay can be quite hard-wearing, however, do not bend or drop your earrings as they may break just like regular clay. Do not shower, swim, or enter a steam room with them on. Always remove earrings before entering the water and use a soft cloth to clean earrings. If there is some dust or makeup stains on your earrings, you can use a wet soft cloth to gently clean your earrings.

Polymer clay earrings: Due to the nature of the product, we do not accept any returns, cancellations, or exchanges for hygienic purposes. However, any problems with your order, please do not hesitate to contact us.

Sterling silver jewellery: Due to the bespoke nature of each of our pieces, unfortunately, we cannot offer returns or exchanges. However, in the unlikely event there is a problem, please do not hesitate to contact us. Every piece of jewellery is made by hand. We are proud to say that this means there are no two pieces the same, which just adds to the individuality and uniqueness of every piece. 

We are not responsible for shipping delays once orders have been dispatched. Asími is not responsible for lost or damaged packages.

All our earrings are nickel-free, which for most people, is the metal that causes allergic reactions. All of our earrings are plated in gold and silver. Please also check the product descriptions as we also use sterling silver and plated stainless steel which is hypoallergenic and great for sensitive ears.

- Avoid contact with make-up, hair products, lotions, and oils as it may stain the jewelry.
- Avoid contact with alcohol as it may dissolve the clay.
- Do not wear in the water, or get wet, or wear in steam rooms as it may jeopardize longevity.
- Do not bend or drop jewelry as it may break like any other clay.
- Remove jewelry before exercising.
- To clean, lightly wipe jewelry with a soft jewelry cloth or damp cloth.
- Store in a cool dry box to prevent scratches or breakage.
- It is highly recommended that you remove your Asími Creations jewelry prior to exercising, swimming, bathing, sleeping in, and storing somewhere safe, in order to extend the life of your earrings.

- Gently rub the surface of gold plated jewelry using a soft cloth or soft jewelry cloth as it helps to restore shine.
- Do not use a polishing cloth as it may strip away plating.
If jewelry needs more cleaning, you may clean the plated - -jewelry with warm, mild soapy water - soak for few minutes and dry it off with a soft cloth.
- Properly dry jewelry before storing.
Gold plated jewelry is not easy to clean once tarnished like gold or silver.
- To avoid tarnishing, store gold plated jewelry in a jewelry box and do not mix with other jewelry as the friction of rubbing up against other metals can wear away the layer of gold and also make it tarnish much quicker.

- Raw brass components may darken and tarnish over time if exposed to water and oils from the skin.
- Raw brass components can easily be cleaned with a soft jewelry cloth or tarnish remover.
- Raw brass components can also be cleaned with warm, mild soapy water.
- Wipe gently with a soft cloth and dry jewelry well to avoid water stains.
- Do not use a polishing cloth as it will remove the patina.
- It is highly recommended that you remove your Asími Creations jewelry prior to exercising, swimming, bathing, sleeping in, and storing somewhere safe, in order to extend the life of your earrings.